You can view our latest policies and procedures via the list below:

Compliments and Complaints

We love to hear feedback, good and bad! It helps us continuously improve our care, our standards and understand expectations. No matter the feedback, we are here to listen.

Feedback, reviews and testimonials

We want to hear about your stand out experiences! To share with us you can:

Email the office; office@abbotswooddaynursery.co.uk

Leave us a google review and leave us a Facebook review

 

If your feedback is with regards to our service and or offering, and is something you’ve noticed and would like us to improve on, or a suggestion that could make things better please email office@abbotswooddaynursery.co.uk for the attention of the manager. However, if it is something you feel is unacceptable and would like changed immediately you may wish to make a formal complaint.

How to make a complaint

Please use the nursery complaints policy. A complaint can be made in person, via telephone (01794 523686) or via email (office@abbotswooddaynursery.co.uk)

A complaint should be made to a member of the management team and not discussed with other staff members.

Please use the compliant form to record your concerns. If you require help in completing the form, please contact the office team. Please click here for our Complaint policy.

“Your team is always performing above and beyond. Especially through the whole pandemic! You all deserve medals! The evolution of Abbotswood over the last few years has been incredible to watch and be part of, and we feel privileged to be able to have our son attend your nursery. Keep up the outstanding work and never ever change please!”